Refund & Return Policy
We want you to have a smooth shopping experience. Please read our refund and return policy carefully before placing your order.
Order Processing & Shipping
- All products are shipped within 3 business days after payment is received.
- Delivery times may vary during special holiday periods (e.g., Christmas, Halloween).
- If you require delivery by a specific holiday date, you must contact us for confirmation before placing your order. Without prior approval, we cannot guarantee delivery by the requested date.
Returns & Refunds
- You may return your order within 14 days after receiving the product.
- Return shipping costs are the responsibility of the buyer and are non-refundable.
- If you received a product that is different from what you ordered, the return shipping cost will be covered by us and refunded to you.
Non-Returnable Items
- Personalized or custom-made products are non-refundable and cannot be returned, unless they arrive damaged or incorrect.
Refund Process
- Refunds will be issued once the returned product is received and inspected.
- The refund will be processed using the original payment method, minus any non-refundable shipping fees (if applicable).
Contact Us
If you have questions about returns, shipping times, or require special delivery arrangements, please contact us before placing your order. We are happy to help and ensure you receive your product in time.